FAQs
Browse our knowledge base to get answers
to frequently asked questions.
Other questions
Chill Plus products, whether gummies or vapes can be used however you wish. You can use them to relax, get buzzed, or for your wellness routine.
Chill Max products can be used in a variety of ways, including ingesting gummies or tinctures, vaping e-liquids. Dosage and usage instructions can be found on the product label.
We offer sales and promotions regularly, so we recommend checking our website frequently to stay updated on our latest deals.
We only accept in-house coupons issued by Chill Clouds. We do not accept third-party coupons or coupons from other companies.
You should enter your coupon code before making your final payment during checkout. Once your payment is processed, you will no longer be able to apply any coupon codes, so please enter them carefully.
No, only one coupon or discount may be used per purchase. This includes promotions and other discounts as well.
Most of our coupons are for one-time use and have an expiration date. However, there may be exceptions, so please check our website or contact customer service for more information.
Although your discount code may have expired, we offer new discounts regularly. Keep an eye out for future discount codes, and if you experience any issues using a discount code, please don't hesitate to reach out to us.
No, our promotions are time-sensitive and apply only to the specified time period. This means that even if a product is out of stock, the promotion will not be extended beyond the specified period.
Yes, our coupons are limited to one per customer per sale. Any attempt to reuse coupons or discount codes through multiple accounts or addresses will render all discounts invalid and result in a canceled order.
If you have questions about your order, please contact us by email at [email protected] or call us at (754) 799-3939 and provide your order number.
We currently accept Visa, Mastercard, and Discover through our website.
We ship to all 50 states in the US, but depending on the products you're purchasing, some exceptions may apply. Even though the sale, purchase, and use of hemp products is federally legal under the 2018 Farm Bill, several states have their own laws and restrictions on different cannabinoids, meaning we cannot lawfully ship products containing said compounds to those states. Every product on our site is equipped with a map of the United States detailing what states we can and cannot ship it to.
Standard shipping (3–5 days) is free within the United States for orders over $99 (excluding Hawaii and Alaska). Orders under $99 incur a $9.99 shipping fee.
After we receive your order, we will process it within 1-2 business days (Monday through Friday; no weekend processing or shipping). During high volume periods, processing may take up to 72 business hours. Delivery times usually vary between 3-5 business days depending on your location and may be affected by inclement weather, holidays, or backorders.
If you receive an error message when processing your order and do not receive a confirmation email, it is possible that there was an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. Please note that we do not have these funds, and declined funds are typically held by the bank for 2-3 business days before being released back to your account.
We have recently implemented a new online returns or exchange system. On our website's returns page, you can enter your order number and the email used to place the order. The system will guide you through the process of selecting which item or items you wish to return or exchange, and a return shipping label will be generated for you to print out and use. Once the return is received and inspected, our customer service will process the reimbursement. We always ship via UPS.
Various state and federal laws, as well as our best practices at Chill Clouds, require us to verify your age for certain purchases or to access our website. To purchase from our site, you must be 21 years or older.
If your order status is "pending" when you check your account, it means that we have received your order, and it is being prepared for shipment. Orders generally ship within 24-48 hours after the purchase is made. Once your order has shipped, your order status will be updated, and your tracking number will be provided. We will also send you an email with your tracking information. Your package should arrive within 2 business days, shipped via UPS (UPS business class shipping terms applied).
Yes, once your card is charged, your order will be processed on the same day. You will also have the option to choose a monthly subscription plan at this point, which will determine the frequency of charges and shipments.
