Find the answers you need about Chill,
cannabinoids, & shopping at our store.

Most common questions

What happens if I apply a coupon during a sale?

At Chill Clouds, we guarantee that you will receive the highest discount possible, regardless of any ongoing sales. For example, if we're running a 30% off sale and you have a 40% off coupon, we will honor your coupon and apply the higher of the two discounts to your final bill. Please note that we do not allow coupon stacking, meaning you may only use one coupon per purchase.

How can I cancel my order?

If you need to cancel your order, please contact us at (754) 799-3939 as soon as possible. We cannot accept cancellations once your order has been shipped. If you missed the cancellation window, you can still request a refund by logging into your account and initiating the refund process. Please note that our refund policy generally allows returns for most unopened products within 30 days of delivery. For more information, please refer to our refund policy.

Where can I find my tracking number and package status?

Once your order has shipped, we will send you a tracking number via email that you can use to track your package on the shipping agent's website, such as UPS, USPS, or FedEx. You can also find your tracking number in your account dashboard on our website. Please note that if the tracking indicates that your package was delivered but you have not received it, you should contact the shipping agent or your local post office for further assistance. It is important to keep in mind that there may be delays in delivery and tracking updates.

What is Chill Clouds' policy on returns and refunds?

Returns: Most unopened products can be returned within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Unfortunately, we cannot offer refunds or exchanges for items that have been opened or used, or for returns requested more than 30 days after delivery.

Refunds: Once we receive and inspect your return, we will send you an email to confirm receipt and let you know whether your refund has been approved or rejected. If your refund is approved, we will process it and automatically apply a credit to your credit card or original method of payment within 3-7 business days. Please note that we do not offer refunds on vaping products.

For more information on Chill Clouds' refunds and returns policy, please visit our refund policy.

How can I cancel my subscription?

To cancel a subscription, visit your account page and select the "Subscriptions" option from the left-hand menu. Find the subscription you want to cancel and click "cancel." Your subscription and payments will stop immediately, but you can resubscribe or subscribe to other products whenever you want.

Other questions

Are delta 9 gummies legal?

Hemp-derived delta 9 gummies are federally legal under the 2018 Farm Bill. However, state legality may vary. Before attempting to purchase delta 9 gummies, check your state's legal stance on hemp and hemp-derived compounds. 

How long do delta 9 gummies stay in your system?

The length of time that delta 9 gummies stay in your system can vary based on several factors, such as the dosage, frequency of use, and individual metabolism. Generally, delta 9 THC can be detectable in the body for up to several days or weeks after consumption, depending on the drug test used and the method of consumption.

What are delta 9 gummies?

Delta 9 gummies are edibles that contain delta-9-tetrahydrocannabinol (THC), which is a psychoactive compound found in cannabis. 

Do delta-9 gummies get you high?

Yes, delta 9 gummies can get you high due to the presence of delta 9 THC. The psychoactive effects of delta 9 THC can vary depending on the dosage and tolerance.

How long do delta 9 gummies last?

The effects of delta 9 gummies will usually begin to peak at around 1-2 hours from consumption and can last for upwards of 5 hours.

Do THC gummies expire?

THC gummies can expire, and the expiration date is typically printed on the packaging. Over time, the potency of the THC in the gummies can degrade, resulting in weaker effects. It is generally recommended to consume THC gummies before the expiration date for optimal freshness and potency.

How long do THC gummies last?

THC gummies typically take around 1-2 hours to reach peak effects and can last for up to 5 hours.

How long do THC gummies stay in your system?

THC is metabolized in the liver and can be detectable in the body for up to several days or weeks after consumption, depending on the drug test used and the method of consumption. However, the length of time THC remains in the body can vary depending on several factors, such as the dosage, frequency of use, and individual metabolism, and there is no definitive answer that applies to everyone.

What are Chill products made from?

Chill products are made from all-natural, hemp-derived cannabinoids sourced from industrial hemp grown in the United States.

Are Chill products legal?

Yes, all Chill products are legal in accordance with the 2018 Farm Bill, which legalized the cultivation and sale of industrial hemp and hemp-derived products.

What benefits can I expect from using Chill products?

Chill products can be used for various benefits, including stress relief, relaxation, improved sleep, and a sense of overall well-being.

Are Chill products safe?

Yes, all Chill products undergo rigorous third-party testing to ensure purity, potency, and safety. They are free from harmful chemicals, additives, and preservatives.

How do I use Chill products?

Chill products can be used in a variety of ways, including ingesting gummies or tinctures, or vaping e-liquids. Dosage and usage instructions can be found on the product label.

What is Chill?

Chill is a line of products from Chill Clouds that is designed to provide a relaxing and stress-free experience for all users. With various cannabinoids, vapes, and edibles available, Chill offers a balanced and relaxing buzz that can be tailored to fit your needs.

What is the difference between Chill and Chill Plus?

Chill Plus products offer an extra level of chill, or relaxation, for those days when your stress reaches critical points. It's a more intense version of our Chill products.

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