Refunds & Returns
Our policy lasts for 30 days on most unopened products. If 30 days have passed from the delivery date, we regret to inform you that we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
No returns, refunds, or exchanges on any products not able to be sold due to any causes beyond the control of either party, including but not limited to, acts of God, weather, war, civil unrest, strikes, lockouts, riots, insurrection, terrorist attacks, government regulatory actions, acts or decrees of governmental or military bodies, fire, casualty, flood, earthquake, or any other force majeure event.
No refunds on any vaping products.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-7 business days. Please note, we do not offer refunds on wholesale orders.
Refund issues (if applicable)
If you haven’t received a refund yet, please check with your bank first. It may take some time for processing before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to complete an exchange, please send us an email at [email protected] and send your item to: Fulfillment Center - 2252 Mason Ave., Daytona Beach, FL 32117.
If the purchased item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the purchased item wasn’t marked as a gift, the amount will be refunded to the buyer's credit card or original method of payment.
To complete your return, mail your product(s) to: Fulfillment Center - 2252 Mason Ave., Daytona Beach, FL 32117, USA. Depending on your location, shipping times may vary.