FAQs - Get Answers to Your Cannabinoid Questions


Browse our knowledge base to get answers
to frequently asked questions.

Most common questions

What happens if I apply a coupon during a sale?

At Chill Clouds, we guarantee that you will receive the highest discount possible, regardless of any ongoing sales. For example, if we're running a 30% off sale and you have a 40% off coupon, we will honor your coupon and apply the higher of the two discounts to your final bill. Please note that we do not allow coupon stacking, meaning you may only use one coupon per purchase.

Other questions

How often do you offer sales and promotions?

We offer sales and promotions regularly, so we recommend checking our website frequently to stay updated on our latest deals.

What type of coupons do you accept?

We only accept in-house coupons issued by Chill Clouds. We do not accept third-party coupons or coupons from other companies.

When should I enter my coupon or discount code?

You should enter your coupon code before making your final payment during checkout. Once your payment is processed, you will no longer be able to apply any coupon codes, so please enter them carefully.

Can I stack multiple coupons for a single purchase?

No, only one coupon or discount may be used per purchase. This includes promotions and other discounts as well.

Can I use a coupon more than once or after it expires?

Most of our coupons are for one-time use and have an expiration date. However, there may be exceptions, so please check our website or contact customer service for more information.

What if my discount code has expired?

Although your discount code may have expired, we offer new discounts regularly. Keep an eye out for future discount codes, and if you experience any issues using a discount code, please don't hesitate to reach out to us.

Can I receive a raincheck for a promotion that's out of stock or save it for later?

No, our promotions are time-sensitive and apply only to the specified time period. This means that even if a product is out of stock, the promotion will not be extended beyond the specified period.

Are there any limitations to your coupons?

Yes, our coupons are limited to one per customer per sale. Any attempt to reuse coupons or discount codes through multiple accounts or addresses will render all discounts invalid and result in a canceled order.