FAQs

To refer someone to shop with us, head over to your account and click on the Rewards tab. There, you’ll find an option to enter any email address you’d like. Click “Invite” after adding all email addresses and we’ll take it from there! They’ll receive an email with an invitation to join Chill's reward program (and a 60% OFF coupon to use on their first purchase!). There are no limits to the number of referrals and rewards. You can refer as many people as you want! 

By referring someone to shop with Chill Clouds, you’ll get 2,500 Chill points ($25 value) once they create an account and make a purchase of $50 or more. For every 5 people referred who have made purchases reaching or exceeding the $50 threshold, you’ll get an extra 2,500 Chill points for a total of $150 in Chill points!

There could be a few reasons you haven’t gotten a reward after your referee has made a purchase.

1. The order hasn’t shipped.
2. They didn’t spend $50 or more.
3. They didn’t use your referral code during checkout.

If the person you referred made a $50+ order, used your code, and has already gotten their order shipped, please contact customer support for further assistance. 

If your referee didn’t get an email from us, even after looking through their spam inbox, you can find your referral code on your account under the Rewards tab. You can share this code manually and all your referee needs to do is use it during checkout to get you your Chill points.

No, you can refer as many people as you’d like to Chill Clouds! For every person you refer, you get 2,500 Chill points ($25 value), and for every five people that join using your referral code, you get an extra 2,500 Chill points for a total of $150 in Chill points. 

To see if the person you’ve referred has already made a purchase with Chill Clouds, head over to the Rewards tab in your account. There, you’ll see any Chill points you’ve gained from purchases made by your referrals. Please keep in mind that purchases made by referees may not appear immediately on your dash. They will only appear once the order has been shipped. 

It's simple! Once the person you referred signs up using your link and spends over $50 on a purchase, you'll get 2,500 reward points.