FAQs - Get Answers to Your Cannabinoid Questions


Browse our knowledge base to get answers
to frequently asked questions.

Most common questions

Where can I find my tracking number and package status?

Once your order has shipped, we will send you a tracking number via email that you can use to track your package on the shipping agent's website, such as UPS, USPS, or FedEx. You can also find your tracking number in your account dashboard on our website. Please note that if the tracking indicates that your package was delivered but you have not received it, you should contact the shipping agent or your local post office for further assistance. It is important to keep in mind that there may be delays in delivery and tracking updates.

Other questions

What destinations do you ship to?

We ship to all 50 states in the US, but depending on the products you're purchasing, some exceptions may apply. Even though the sale, purchase, and use of hemp products is federally legal under the 2018 Farm Bill, several states have their own laws and restrictions on different cannabinoids, meaning we cannot lawfully ship products containing said compounds to those states. Every product on our site is equipped with a map of the United States detailing what states we can and cannot ship it to. 

What are your shipping costs?

We offer free standard 3-5 day shipping within the United States for orders over $99. Orders under $99 are subject to a standard $9.99 shipping fee.

When will my order be delivered?

After we receive your order, we will process it within 1-2 business days. Delivery times usually vary between 3-5 days depending on your location, and may be affected by inclement weather, holidays, or backorders.