FAQs
Browse our knowledge base to get answers
to frequently asked questions.
Most common questions
What is Chill Clouds' policy on returns and refunds?
When you shop at Chill Clouds, your satisfaction is our utmost priority. If you're not happy with your purchase, we'll put in the work to make it right.
If you are unhappy with your product for any reason, our 100 Day Make-it-Right Guarantee allows you to request refunds or returns within 100 days from purchase. If 100 days have passed since your purchase, we can't offer you a full refund or exchange.
For more information on Chill Clouds' refunds and returns policy, please visit our refund policy.
Other questions
How do I request a return label?
To request a return label, log in to your account and navigate to MY ORDERS. Select See Details for the eligible order you wish to return and click on the Return or Replace Items box below the order number. Fill out the return form, including the reason for the return, what resolution you are looking for (replacement, refund, or extra item), and any additional notes. Remember to upload photos for proof of purchase and the item being returned. If you need a replacement shipped to a different address, check the "add a different shipping address" box. Finalize your request by clicking the RETURN button. Our return address is: Fulfillment Center, 2252 Mason Ave, Daytona Beach, FL 32117.
Where do I send my return?
Please send your return to our Fulfillment Center at 2252 Mason Ave, Daytona Beach, FL 32117.
What is the refund policy for sale or discounted items?
Refunds for sale or discounted items will be for the amount paid, not the full price of the item.
