FAQs

Follow these simple instructions to use your vape:

• Click the button 5 times to turn your device on.
• Press and hold the button while you inhale.
• Click the button 5 times to turn your device off.

A gift card is a form of payment that can be used to make purchases at Chill Clouds in lieu of credit or debit cards. All you need to do is purchase a gift card and your account will then hold a balance that you or the recipient of the gift card can use on future purchases.

To see your gift card balance, check its expiration date, and find your gift card code, please visit your account's Gift Cards tab.

You can either purchase a gift card the same way you would any other product! Simply visit our Gift Cards page and select your desired gift card balance amount.  If you’re part of our Rewards Program, you can use your points to redeem gifts, including gift cards.

To redeem a gift card, all you need to do is enter your gift card code in the gift card field during checkout. To find your gift card code, visit the Your Orders tab or look through your email to find the code. 

To check your gift card balance, you can visit the Gift Cards tab on your account page. There, you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active. 

Alternatively, you can visit our Gift Cards Balance page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there as well.

Any gift card that you purchase does not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.

Yes, Delta 8 pre-rolls are generally considered safe to use when purchased from a reputable source and used as directed.

Yes, THC concentrates are safe! Our concentrates are made with high-quality, hemp-derived cannabinoids and go through a rigorous third-party testing process to ensure they are free of harmful chemicals and pesticides.

THCA disposable vapes are portable devices filled with concentrated tetrahydrocannabinolic acid (THCA) extract, designed for vaporization.

THCA carts are cartridges containing concentrated tetrahydrocannabinolic acid (THCA) extract for vaporization.

THCA Gummies are edible cannabis products infused with concentrated tetrahydrocannabinolic acid (THCA). These gummies offer a convenient and flavorful way to consume THCA, potentially providing therapeutic benefits without inducing the typical THC-associated high.

THCA concentrate is perfect for those looking for incredibly potent psychoactive effects. A little dab goes a long way, meaning you get to feel higher while using less product. Talk about a bang for your buck! 

THCA diamonds are a type of concentrate containing high levels of THCA. They form in crystal form and are potent and pure cannabis concentrates!

Live resin is a cannabis extract made from fresh, frozen plants, retaining the plant's full spectrum of cannabinoids and terpenes. This process uses solvents to extract these compounds directly from the frozen plant material.

THCA live rosin is a type of concentrate highly favored by enthusiasts for its potency and flavor. The term 'live' indicates that this premium product is crafted from fresh frozen plant material.

THC gummies can expire, and the expiration date is typically printed on the packaging. Over time, the potency of the THC in the gummies can degrade, resulting in weaker effects. It is generally recommended to consume THC gummies before the expiration date for optimal freshness and potency.

THC gummies typically take around 1-2 hours to reach peak effects and can last for up to 5 hours.

THC is metabolized in the liver and can be detectable in the body for up to several days or weeks after consumption, depending on the drug test used and the method of consumption. However, the length of time THC remains in the body can vary depending on several factors, such as the dosage, frequency of use, and individual metabolism, and there is no definitive answer that applies to everyone.

Chill products are made from all-natural, hemp-derived cannabinoids sourced from industrial hemp grown in the United States.

Yes, all Chill products are legal in accordance with the 2018 Farm Bill, which legalized the cultivation and sale of industrial hemp and hemp-derived products.