FAQs

Yes. Because this deal is so extreme, it comes with a strict quantity limit per order to keep things fair and prevent stockpiling, usually 3 or less of the same product, though the number can depend based on the nature of the product. 

That means the Deal of the Day only applies when you add the maximum quantity allowed (or fewer) to your cart. If you go over that limit — even by one — the discount won’t apply at all, not even to the first few items. So to lock in the deal, make sure your cart stays within the limit.

To check your gift card balance, you can visit the Gift Cards tab on your account page. There, you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active. 

Alternatively, you can visit our Gift Cards Balance page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there as well.

Any product on our store, save for gift cards, is game! If there's a product you've been loving (or dying to try), keep your eyes peeled for our Deal of the Day; you just might get lucky!

Any gift card that you purchase does not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.

At Chill Clouds, we guarantee that you will receive the highest discount possible, regardless of any ongoing sales. For example, if we're running a 30% off sale and you have a 40% off coupon, we will honor your coupon and apply the higher of the two discounts to your final bill. Please note that we do not allow coupon stacking, meaning you may only use one coupon per purchase.

If you need to cancel your order, please contact us at (754) 799-3939 as soon as possible. We cannot accept cancellations once your order has been shipped. If you missed the cancellation window, you can still request a refund by logging into your account and initiating the refund process. Please note that our refund policy generally allows returns for most unopened products within 30 days of delivery. For more information, please refer to our refund policy.

Once your order has shipped, we will send you a tracking number via email that you can use to track your package on the shipping agent's website, such as UPS, USPS, or FedEx. You can also find your tracking number in your account dashboard on our website. Please note that if the tracking indicates that your package was delivered but you have not received it, you should contact the shipping agent or your local post office for further assistance. It is important to keep in mind that there may be delays in delivery and tracking updates.

When you shop at Chill Clouds, your satisfaction is our utmost priority. If you're not happy with your purchase, we'll put in the work to make it right.

If you are unhappy with your product for any reason, our 100 Day Make-it-Right Guarantee allows you to request refunds or returns within 100 days from purchase. If 100 days have passed since your purchase, we can't offer you a full refund or exchange.

For more information on Chill Clouds' refunds and returns policy, please visit our refund policy.

To cancel a subscription, visit your account page and select the "Subscriptions" option from the left-hand menu. Find the subscription you want to cancel and click "cancel." Your subscription and payments will stop immediately, but you can resubscribe or subscribe to other products whenever you want.

Yes, Delta 8 pre-rolls are generally considered safe to use when purchased from a reputable source and used as directed.

Yes, THC concentrates are safe! Our concentrates are made with high-quality, hemp-derived cannabinoids and go through a rigorous third-party testing process to ensure they are free of harmful chemicals and pesticides.

THCA disposable vapes are portable devices filled with concentrated tetrahydrocannabinolic acid (THCA) extract, designed for vaporization.

THCA carts are cartridges containing concentrated tetrahydrocannabinolic acid (THCA) extract for vaporization.

THCA Gummies are edible cannabis products infused with concentrated tetrahydrocannabinolic acid (THCA). These gummies offer a convenient and flavorful way to consume THCA, potentially providing therapeutic benefits without inducing the typical THC-associated high.

THCA concentrate is perfect for those looking for incredibly potent psychoactive effects. A little dab goes a long way, meaning you get to feel higher while using less product. Talk about a bang for your buck! 

THCA diamonds are a type of concentrate containing high levels of THCA. They form in crystal form and are potent and pure cannabis concentrates!

Live resin is a cannabis extract made from fresh, frozen plants, retaining the plant's full spectrum of cannabinoids and terpenes. This process uses solvents to extract these compounds directly from the frozen plant material.

THCA live rosin is a type of concentrate highly favored by enthusiasts for its potency and flavor. The term 'live' indicates that this premium product is crafted from fresh frozen plant material.

Because we sell cannabis, mobile app stores won’t allow us to develop our own app. With virtual apps, also known as progressive web apps, however, we’ve found a way to give you all the benefits of a mobile app without breaking any rules!

So in short, we don’t have an app you can find in an App Store, but when you download our virtual app from our website on your phone, you can still get notified about your order, account, and even secret promotions!

THC gummies can expire, and the expiration date is typically printed on the packaging. Over time, the potency of the THC in the gummies can degrade, resulting in weaker effects. It is generally recommended to consume THC gummies before the expiration date for optimal freshness and potency.