FAQs

Any gift card that you purchase does not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.

When you shop at Chill Clouds, your satisfaction is our utmost priority. If you're not happy with your purchase, we'll put in the work to make it right.

If you are unhappy with your product for any reason, our 100 Day Make-it-Right Guarantee allows you to request refunds or returns within 100 days from purchase. If 100 days have passed since your purchase, we can't offer you a full refund or exchange.

For more information on Chill Clouds' refunds and returns policy, please visit our refund policy.

Once your order has shipped, we will send you a tracking number via email that you can use to track your package on the shipping agent's website, such as UPS, USPS, or FedEx. You can also find your tracking number in your account dashboard on our website. Please note that if the tracking indicates that your package was delivered but you have not received it, you should contact the shipping agent or your local post office for further assistance. It is important to keep in mind that there may be delays in delivery and tracking updates.

To cancel a subscription, visit your account page and select the "Subscriptions" option from the left-hand menu. Find the subscription you want to cancel and click "cancel." Your subscription and payments will stop immediately, but you can resubscribe or subscribe to other products whenever you want.

At Chill Clouds, we guarantee that you will receive the highest discount possible, regardless of any ongoing sales. For example, if we're running a 30% off sale and you have a 40% off coupon, we will honor your coupon and apply the higher of the two discounts to your final bill. Please note that we do not allow coupon stacking, meaning you may only use one coupon per purchase.

Because we sell cannabis, mobile app stores won’t allow us to develop our own app. With virtual apps, also known as progressive web apps, however, we’ve found a way to give you all the benefits of a mobile app without breaking any rules!

So in short, we don’t have an app you can find in an App Store, but when you download our virtual app from our website on your phone, you can still get notified about your order, account, and even secret promotions!

THC gummies can expire, and the expiration date is typically printed on the packaging. Over time, the potency of the THC in the gummies can degrade, resulting in weaker effects. It is generally recommended to consume THC gummies before the expiration date for optimal freshness and potency.

THC gummies typically take around 1-2 hours to reach peak effects and can last for up to 5 hours.

THC is metabolized in the liver and can be detectable in the body for up to several days or weeks after consumption, depending on the drug test used and the method of consumption. However, the length of time THC remains in the body can vary depending on several factors, such as the dosage, frequency of use, and individual metabolism, and there is no definitive answer that applies to everyone.

Chill products are made from all-natural, hemp-derived cannabinoids sourced from industrial hemp grown in the United States.

Yes, all Chill products are legal in accordance with the 2018 Farm Bill, which legalized the cultivation and sale of industrial hemp and hemp-derived products.

Chill is a line of products from Chill Clouds that is designed to provide a relaxing and stress-free experience for all users. With various cannabinoids, vapes, and edibles available, Chill offers a balanced and relaxing buzz that can be tailored to fit your needs.

Chill Plus products offer an extra level of chill, or relaxation, for those days when your stress reaches critical points. It's a more intense version of our Chill products.

Chill Plus is a premium line of cannabinoids from Chill Clouds that offers a higher concentration of active ingredients, providing a more potent buzz and deeper sense of relaxation compared to regular Chill products. It comes in a variety of flavors and formats, including gummies and vape liquids, so you can find the perfect product for your needs.

Chill Plus Extreme is a sub-brand of Chill Clouds that offers products with higher concentrations of delta-8 THC, providing a more potent and intense experience compared to regular Chill Plus products.

Chill Plus Max and Chill Plus Extreme are both sub-brands of Chill Clouds that offer products with higher concentrations of cannabinoids, providing a more potent and intense experience compared to regular Chill Plus products. The main difference between the two is the products offered. Chill Plus Max focuses on our vegan products while Extreme is centered on our intense line of every day cannabinoids.

Chill Max is a sub-brand of Chill Clouds that offers products with higher concentrations of various cannabinoids, providing a more potent and intense experience compared to regular Chill products.

To ensure the legality of our THC cartridges, we source our cannabinoids solely from hemp and use a unique scientific process to convert CBD into Delta 8 THC, Delta 10 THC, and HHC. Our products comply with the regulations stated in the 2018 Farm Bill that allow for the use, possession, sale, distribution, and production of hemp-derived cannabinoids, terpenes, flavonoids, and isomers within the state.

Traditional cannabis products typically focus on a single cannabinoid, whereas blend products combine various cannabinoids to offer a more tailored and personalized experience. Blend products can provide a wider range of effects, thanks to the entourage effect, which occurs when multiple cannabinoids work synergistically.

HHC products are less potent than THC products, providing milder psychoactive effects. This makes them suitable for those seeking a less intense experience or those sensitive to THC's stronger effects.