FAQs

Yes. Because this deal is so extreme, it comes with a strict quantity limit per order to keep things fair and prevent stockpiling, usually 3 or less of the same product, though the number can depend based on the nature of the product. 

That means the Deal of the Day only applies when you add the maximum quantity allowed (or fewer) to your cart. If you go over that limit — even by one — the discount won’t apply at all, not even to the first few items. So to lock in the deal, make sure your cart stays within the limit.

To check your gift card balance, you can visit the Gift Cards tab on your account page. There, you'll see your active and inactive gift cards and the remaining balance of any gift cards currently active. 

Alternatively, you can visit our Gift Cards Balance page and enter your unique gift card code plus the email originally used to purchase the gift card. You’ll see your gift card’s remaining balance there as well.

Any product on our store, save for gift cards, is game! If there's a product you've been loving (or dying to try), keep your eyes peeled for our Deal of the Day; you just might get lucky!

At Chill Clouds, we guarantee that you will receive the highest discount possible, regardless of any ongoing sales. For example, if we're running a 30% off sale and you have a 40% off coupon, we will honor your coupon and apply the higher of the two discounts to your final bill. Please note that we do not allow coupon stacking, meaning you may only use one coupon per purchase.

Once your order has shipped, we will send you a tracking number via email that you can use to track your package on the shipping agent's website, such as UPS, USPS, or FedEx. You can also find your tracking number in your account dashboard on our website. Please note that if the tracking indicates that your package was delivered but you have not received it, you should contact the shipping agent or your local post office for further assistance. It is important to keep in mind that there may be delays in delivery and tracking updates.

When you shop at Chill Clouds, your satisfaction is our utmost priority. If you're not happy with your purchase, we'll put in the work to make it right.

If you are unhappy with your product for any reason, our 100 Day Make-it-Right Guarantee allows you to request refunds or returns within 100 days from purchase. If 100 days have passed since your purchase, we can't offer you a full refund or exchange.

For more information on Chill Clouds' refunds and returns policy, please visit our refund policy.

To cancel a subscription, visit your account page and select the "Subscriptions" option from the left-hand menu. Find the subscription you want to cancel and click "cancel." Your subscription and payments will stop immediately, but you can resubscribe or subscribe to other products whenever you want.

Any gift card that you purchase does not expire. Free gift cards claimed from promotions or sales, however, expire within 30 days of claiming.

If you need to cancel your order, please contact us at (754) 799-3939 as soon as possible. We cannot accept cancellations once your order has been shipped. If you missed the cancellation window, you can still request a refund by logging into your account and initiating the refund process. Please note that our refund policy generally allows returns for most unopened products within 30 days of delivery. For more information, please refer to our refund policy.

THC gummies can expire, and the expiration date is typically printed on the packaging. Over time, the potency of the THC in the gummies can degrade, resulting in weaker effects. It is generally recommended to consume THC gummies before the expiration date for optimal freshness and potency.

THC gummies typically take around 1-2 hours to reach peak effects and can last for up to 5 hours.

THC is metabolized in the liver and can be detectable in the body for up to several days or weeks after consumption, depending on the drug test used and the method of consumption. However, the length of time THC remains in the body can vary depending on several factors, such as the dosage, frequency of use, and individual metabolism, and there is no definitive answer that applies to everyone.

Chill products are made from all-natural, hemp-derived cannabinoids sourced from industrial hemp grown in the United States.

Yes, all Chill products are legal in accordance with the 2018 Farm Bill, which legalized the cultivation and sale of industrial hemp and hemp-derived products.

Chill is a line of products from Chill Clouds that is designed to provide a relaxing and stress-free experience for all users. With various cannabinoids, vapes, and edibles available, Chill offers a balanced and relaxing buzz that can be tailored to fit your needs.

Chill Plus products offer an extra level of chill, or relaxation, for those days when your stress reaches critical points. It's a more intense version of our Chill products.

Chill Plus is a premium line of cannabinoids from Chill Clouds that offers a higher concentration of active ingredients, providing a more potent buzz and deeper sense of relaxation compared to regular Chill products. It comes in a variety of flavors and formats, including gummies and vape liquids, so you can find the perfect product for your needs.

Chill Plus Extreme is a sub-brand of Chill Clouds that offers products with higher concentrations of delta-8 THC, providing a more potent and intense experience compared to regular Chill Plus products.

Chill Plus Max and Chill Plus Extreme are both sub-brands of Chill Clouds that offer products with higher concentrations of cannabinoids, providing a more potent and intense experience compared to regular Chill Plus products. The main difference between the two is the products offered. Chill Plus Max focuses on our vegan products while Extreme is centered on our intense line of every day cannabinoids.

Chill Max is a sub-brand of Chill Clouds that offers products with higher concentrations of various cannabinoids, providing a more potent and intense experience compared to regular Chill products.