FAQs

Yes, shipping costs apply for orders under $100 that include non-subscription items.

We offer sales and promotions regularly, so we recommend checking our website frequently to stay updated on our latest deals.

We only accept in-house coupons issued by Chill Clouds. We do not accept third-party coupons or coupons from other companies.

You should enter your coupon code before making your final payment during checkout. Once your payment is processed, you will no longer be able to apply any coupon codes, so please enter them carefully.

No, only one coupon or discount may be used per purchase. This includes promotions and other discounts as well.

Most of our coupons are for one-time use and have an expiration date. However, there may be exceptions, so please check our website or contact customer service for more information.

Although your discount code may have expired, we offer new discounts regularly. Keep an eye out for future discount codes, and if you experience any issues using a discount code, please don't hesitate to reach out to us.

No, our promotions are time-sensitive and apply only to the specified time period. This means that even if a product is out of stock, the promotion will not be extended beyond the specified period.

Yes, our coupons are limited to one per customer per sale. Any attempt to reuse coupons or discount codes through multiple accounts or addresses will render all discounts invalid and result in a canceled order.

Of course! You can pause your subscription at any time and restart whenever you're ready—without losing your locked-in lifetime price.

Yes, rewards points expire after 18 months. 

To see if the person you’ve referred has already made a purchase with Chill Clouds, head over to the Rewards tab in your account. There, you’ll see any Chill points you’ve gained from purchases made by your referrals. Please keep in mind that purchases made by referees may not appear immediately on your dash. They will only appear once the order has been shipped. 

For THC cartridges, a 510 threaded battery is ideal.

HHC, or hexahydrocannabinol, is a hydrogenated version of THC found in trace amounts in the cannabis plant. It offers milder psychoactive effects while still providing potential therapeutic benefits.

The effects of Delta 8 gummies can last up to several hours, but metabolites can remain in your system for much longer. It's possible for Delta 8 to be detectable in drug tests for up to 30 days after use, depending on frequency and dosage.

While the effects of HHC gummies can last up to five hours, the metabolites can persist in your system for up to 90 days. Common drug tests can detect metabolites for only a few days, but chronic users may still test positive after 30 days.

The effects of Delta 10 gummies can last up to several hours, but metabolites can remain in your system for much longer. It's possible for Delta 10 to be detectable in drug tests for up to 90 days after use, depending on frequency and dosage.

If you bought the gift card from your own account, visit your account page's Gift Cards tab. There, you will see any active or inactive gift cards, their balance, and more. Additionally, you can also find your gift card information in your email.

If you received a gift card from someone but can't find them, ask them to follow the steps above and share the gift card's unique code with you. Once you have the code, you can input it at checkout. 

Yes, you’re free to cancel whenever you’d like—no commitments, no penalties.

However, please note: once you cancel, you’ll lose access to your lifetime low pricing.

Rewards points appear on your Rewards dashboard immediately after the redeeming action is completed.