FAQs

Delta 8 chocolates can take up to an hour or more to take effect, so it's important to start with a low dosage and wait to see how it affects you before consuming more.

Yes, it is generally safe to vape Delta 8 using a disposable vape pen when purchased from a reputable source and used as directed.

Yes, it is generally safe to vape HHC using a disposable vape pen when purchased from a reputable source and used as directed.

When purchased from a reputable source and used as directed, THCP disposable vape pens are generally considered safe to use.

It is possible for drug tests to detect Delta 8 pre-roll use, as some tests may pick up on the presence of Delta 8 THC in the user's system. However, it depends on the sensitivity of the test and other factors.

If you enabled the app but are not getting push notifications, please go to your Account, whether on the app or on your browser, and click on Notifications. Once there, ensure you have enabled push notifications for order & shipment updates and/or special in-app offers.

If your push notifications are enabled from your account but they are still not working:

On Android:

1. Open your device's Settings
2. Go to "Notifications & Status Bar" and then "App Notifications"
3. Toggle “Allow Notifications” on Chill Clouds.

On iPhone:

1. Open your device’s Settings.
2. Open Chill Clouds in the Settings.
3. Tap “Notifications”
4. Toggle “Allow Notifications” on.

Yes! The first 1,000 subscribers lock in lifetime pricing—meaning you’ll always get Half Ounce Bundles for as low as $69.65 and Full Ounce Bundles for as low as $139.65 per month.

Even if you pause your subscription, you can return later and still keep your locked-in rate.

Plus, subscribe now and score $40 OFF your first Full Ounce Bundle or $20 OFF your first Half Ounce Bundle! (Promo codes can be found in the product descriptions.)

To check your points balance, go to your account and click on the Rewards tab. On your dashboard, you'll be able to check your earned points, the points you've redeemed, and your Rewards Program activity. Your up-to-date points balance is also always displayed in the top of the Rewards Popup. 

No, you can refer as many people as you’d like to Chill Clouds! For every person you refer, you get 2,500 Chill points ($25 value), and for every five people that join using your referral code, you get an extra 2,500 Chill points for a total of $150 in Chill points. 

If you have questions about your order, please contact us by email at [email protected] or call us at (754) 799-3939 and provide your order number.

We currently accept Visa, Mastercard, and Discover through our website.

If you receive an error message when processing your order and do not receive a confirmation email, it is possible that there was an issue with the billing address you entered. We recommend verifying the correct billing information with your bank. Please note that we do not have these funds, and declined funds are typically held by the bank for 2-3 business days before being released back to your account.

We have recently implemented a new online returns or exchange system. On our website's returns page, you can enter your order number and the email used to place the order. The system will guide you through the process of selecting which item or items you wish to return or exchange, and a return shipping label will be generated for you to print out and use. Once the return is received and inspected, our customer service will process the reimbursement. We always ship via UPS.

Various state and federal laws, as well as our best practices at Chill Clouds, require us to verify your age for certain purchases or to access our website. To purchase from our site, you must be 21 years or older.

If your order status is "pending" when you check your account, it means that we have received your order, and it is being prepared for shipment. Orders generally ship within 24-48 hours after the purchase is made. Once your order has shipped, your order status will be updated, and your tracking number will be provided. We will also send you an email with your tracking information. Your package should arrive within 2 business days, shipped via UPS (UPS business class shipping terms applied).

Yes, once your card is charged, your order will be processed on the same day. You will also have the option to choose a monthly subscription plan at this point, which will determine the frequency of charges and shipments.

Hemp-derived delta 9 gummies are federally legal under the 2018 Farm Bill. However, state legality may vary. Before attempting to purchase delta 9 gummies, check your state's legal stance on hemp and hemp-derived compounds. 

The length of time that delta 9 gummies stay in your system can vary based on several factors, such as the dosage, frequency of use, and individual metabolism. Generally, delta 9 THC can be detectable in the body for up to several days or weeks after consumption, depending on the drug test used and the method of consumption.

Delta 9 gummies are edibles that contain delta-9-tetrahydrocannabinol (THC), which is a psychoactive compound found in cannabis. 

Yes, delta 9 gummies can get you high due to the presence of delta 9 THC. The psychoactive effects of delta 9 THC can vary depending on the dosage and tolerance.