FAQs

No, you can only use one gift card per order.

It's simple! Once the person you referred signs up using your link and spends over $50 on a purchase, you'll get 2,500 reward points. 

Yes, if the total of your order is more than a gift card balance, the remaining amount will be charged to your credit card.

When you go to your Account and click the Rewards page, you'll find a block that allows you to enter a friend's email. Once you type that email and click Invite, they'll get an email inviting them to create an account on Chill Clouds. From there, all your friend needs to do is create their account and spend at least $50 on a purchase. (Must not live in same household) Once your friend has completed these steps, you'll get an email letting you know you've accumulated 2,500 points! 

To check whether a gift card is active or inactive, visit the Gift Cards tab in your account. There, you will find two sections: active and inactive gift cards.

Your active gift cards will display the original amount on the gift card, your current balance, and, if applicable, your gift card's expiration dates.

Inactive gift cards are gift cards that have either expired or have no remaining balance. If you think a gift card was mistakenly marked as inactive, please contact our customer support team.

No. Once points have been redeemed for a reward, those points cannot be refunded to a member's account. All redeemed rewards are final.

Yes! If your order total is less than the total available balance on your gift card, you can apply the remaining balance to a later purchase.

To check a remaining balance after only using a portion of your gift card amount, please check the Gift Cards tab on your account.

No, sales and discounts are not applied to gift cards.  

Yes, you can either copy and paste your gift card code and send it to the intended receiver of the gift card or you can forward the email we send with your gift card information. Please be aware, however, that to check their gift card balance, the person receiving your gift will need to input the email used to purchase the gift card originally. 

For your convenience, our gift cards are virtual only. All you need is the code attached to your gift card order and you’ll be able to use the balance as at checkout.