FAQs

THCA crumble is distinguished in the cannabis concentrate market by its unique texture and form. The term "crumble" refers to its delicate and crumbly consistency, akin to honeycomb or dry feta cheese, but with lower moisture content. Celebrated for its potency, high THC levels, and aromatic qualities, this concentrate has become popular among enthusiasts of premium cannabis products.

If you enabled the app but are not getting push notifications, please go to your Account, whether on the app or on your browser, and click on Notifications. Once there, ensure you have enabled push notifications for order & shipment updates and/or special in-app offers.

If your push notifications are enabled from your account but they are still not working:

On Android:

1. Open your device's Settings
2. Go to "Notifications & Status Bar" and then "App Notifications"
3. Toggle “Allow Notifications” on Chill Clouds.

On iPhone:

1. Open your device’s Settings.
2. Open Chill Clouds in the Settings.
3. Tap “Notifications”
4. Toggle “Allow Notifications” on.

Yes! The first 1,000 subscribers lock in lifetime pricing—meaning you’ll always get Half Ounce Bundles for as low as $69.65 and Full Ounce Bundles for as low as $139.65 per month.

Even if you pause your subscription, you can return later and still keep your locked-in rate.

Plus, subscribe now and score $40 OFF your first Full Ounce Bundle or $20 OFF your first Half Ounce Bundle! (Promo codes can be found in the product descriptions.)

To check your points balance, go to your account and click on the Rewards tab. On your dashboard, you'll be able to check your earned points, the points you've redeemed, and your Rewards Program activity. Your up-to-date points balance is also always displayed in the top of the Rewards Popup. 

No, you can refer as many people as you’d like to Chill Clouds! For every person you refer, you get 2,500 Chill points ($25 value), and for every five people that join using your referral code, you get an extra 2,500 Chill points for a total of $150 in Chill points. 

For THC cartridges, a 510 threaded battery is ideal.

HHC, or hexahydrocannabinol, is a hydrogenated version of THC found in trace amounts in the cannabis plant. It offers milder psychoactive effects while still providing potential therapeutic benefits.

The effects of Delta 8 gummies can last up to several hours, but metabolites can remain in your system for much longer. It's possible for Delta 8 to be detectable in drug tests for up to 30 days after use, depending on frequency and dosage.

While the effects of HHC gummies can last up to five hours, the metabolites can persist in your system for up to 90 days. Common drug tests can detect metabolites for only a few days, but chronic users may still test positive after 30 days.

The effects of Delta 10 gummies can last up to several hours, but metabolites can remain in your system for much longer. It's possible for Delta 10 to be detectable in drug tests for up to 90 days after use, depending on frequency and dosage.

Of course! You can pause your subscription at any time and restart whenever you're ready—without losing your locked-in lifetime price.

If you bought the gift card from your own account, visit your account page's Gift Cards tab. There, you will see any active or inactive gift cards, their balance, and more. Additionally, you can also find your gift card information in your email.

If you received a gift card from someone but can't find them, ask them to follow the steps above and share the gift card's unique code with you. Once you have the code, you can input it at checkout. 

Yes, rewards points expire after 18 months. 

To see if the person you’ve referred has already made a purchase with Chill Clouds, head over to the Rewards tab in your account. There, you’ll see any Chill points you’ve gained from purchases made by your referrals. Please keep in mind that purchases made by referees may not appear immediately on your dash. They will only appear once the order has been shipped. 

THCP, or tetrahydrocannabiphorol, is a newly discovered cannabinoid that is similar in chemical structure to THC, the primary psychoactive compound found in marijuana, but with much stronger psychoactive effects.

While Chill Cloud’s THC cartridges are safe to use, shopping in the illicit market is not recommended due to safety concerns. Products from the black market may contain harmful substances like carbon monoxide, aromatic hydrocarbons, and vitamin E acetate.

Yes, you’re free to cancel whenever you’d like—no commitments, no penalties.

However, please note: once you cancel, you’ll lose access to your lifetime low pricing.

No, gift cards are non-refundable. 

Rewards points appear on your Rewards dashboard immediately after the redeeming action is completed. 

Blend products are a combination of two or more cannabinoids, such as CBD, Delta 8 THC, Delta 9 THC, HHC, and THCP, formulated together to create a customized cannabis experience. They are designed to cater to individual preferences and needs, allowing users to enjoy the benefits of multiple cannabinoids simultaneously.